Microsoft Teams Mac Not Loading
If a website, such as an intranet portal, has conditional access policies (such as browser or IP address restrictions) then that website may not render as a tab inside of Teams in the desktop app. Use Teams in a browser instead of using the desktop app. @Rob Ellis I am having the same problem in both desktop and web applications on a mac. I'm having the same issue with not being able to load my calendar in Teams. So far, no fix has been offered by Microsoft, I'll have our IT support look at this this week. I need help deleting my. Microsoft Teams desktop app not working on Macbook Pro. Split from this thread. Teams app won't even open on my computer. It doesn't get any further than the startup window. I'm running MS Office 365 on a macbook pro, and everything else works great - Outlook, Word, Excel. No problems at all. Sep 27, 2017 Teams is out in preview only, it is currently not 'Production Ready' and this should be remebered as its not due to become a fully functioning feature until Q1 17 and should be treated as such, test it, play with it but dont treat it as ready to roll as new features could come along at any moment and some things will probably get broken and changed over the next few months until its ready for.
-->There are three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams.
Microsoft Teams Mac Not Loading Windows 10
Debug logs
Media logs
Desktop logs
When creating a support request with Microsoft Support, the support engineer will require the debug logs. Having these logs on hand before creating the support request will allow Microsoft to quickly start troubleshooting the problem. Media or desktop logs are only required if requested by Microsoft.
The following table outlines the various clients, and their associated logs. Log files are stored in locations specific to the client and operating system.
| Client | Debug | Desktop | Media |
|---|---|---|---|
| Web | X | - | - |
| Windows | X | X | X |
| Mac OSX | X | X | X |
| iOS | - | - | - |
| Android | - | - | - |
For a complete list of supported operating systems and browsers, see Get clients for Microsoft Teams.
Debug logs
These are the most common logs and are required for all Microsoft support cases. Debug logs are produced by the Windows and Mac desktop clients, as well as browser based clients. The logs are text based and are read from the bottom up. They can be read using any text based editor and new logs are created when logging into the client.
Debug logs show the following data flows:
Login
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Call/conversation
The debug logs are produced using the following OS specific methods:
Windows:
Keyboard shortcut: Ctrl + Alt + Shift + 1
Office Support. Overwatch 2 release date. Retrieved November 10, 2016.
Mac OSX:
Keyboard shortcut: Option + Command + Shift+1
The debug logs are automatically downloaded to the following folders.
Windows: %userprofile%Downloads
Mac OSX: Downloads
Browser: You will be prompted to save the debug log to default save location
Media Logs
Media logs contain diagnostic data about audio, video and screen sharing. They are required for support cases only upon request and can only be inspected by Microsoft. The following table outlines the log location.
| Client | Location |
|---|---|
| Windows | %appdata%MicrosoftTeamsmedia-stack*.blog |
| %appdata%MicrosoftTeamsskylib*.blog | |
| %appdata%MicrosoftTeamsmedia-stack*.etl | |
| Mac OSX | ~/Library/Application Support/Microsoft/Teams/media-stack/*.blog |
| ~/Library/Application Support/Microsoft/Teams/skylib/*.blog |
Desktop logs
Desktop logs, also known as bootstrapper logs, contains log data that occurs between the desktop client and the browser. Like media logs, these logs are only needed if requested by Microsoft. The logs are text based and can be read using any text based editor in a top down format.
Windows:
- Right-click the Microsoft Teams icon in your application tray, select Get Logs
Mac OsX:
- Choosing Get Logs from the Help pull-down menu
Microsoft Teams Not Working On Mac
| Client | Location |
|---|---|
| Windows | %appdata%MicrosoftTeamslogs.txt |
| Mac OSX | ~/Library/Application Support/Microsoft/Teams/logs.txt |